Sales and Customer Experience Associate

3 days ago


Telford, Telford and Wrekin, United Kingdom Moss Full time
About the Role

As a Sales and Customer Experience Associate, you will be responsible for delivering exceptional customer service and promoting customer satisfaction. You will work closely with customers to understand their needs and provide tailored solutions, exceeding their expectations.

Key Responsibilities
  • Provide outstanding customer experience through effective communication, active listening, and empathy.
  • Develop strong product knowledge to offer engaging styling options and drive sales.
  • Work collaboratively with colleagues to achieve team goals and support overall store performance.
  • Maintain accurate records and follow procedures to minimize cash loss and stock loss.
  • Assist with visual merchandising and stockroom maintenance to ensure an attractive and organized store environment.
Requirements
  • Familiarity with POS systems and inventory management software.
  • Ability to work in a fast-paced environment and meet productivity targets.
  • Strong communication skills and ability to build rapport with customers and colleagues.
What We Offer
  • Competitive estimated salary: £25,000 - £30,000 per annum (dependent on location).
  • Employee discount scheme offering 70% off all store products.
  • Team reward pay scheme providing up to 15% bonus of monthly salary.
  • Ongoing development opportunities and access to Moss Learning platform.


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