Customer Experience Manager

21 hours ago


Telford, Telford and Wrekin, United Kingdom The Sutherland Full time

The Sutherland, a brand new restaurant, lounge, bar and hotel in Telford, is seeking an experienced Customer Experience Manager to join our team.

Salary: This dynamic role offers a competitive hourly wage, with opportunities for significant earnings through tips and performance-related bonuses.

About the Job: As a key member of our team, you will be responsible for delivering exceptional customer experiences, working closely with our front office team to manage guest restaurant reservations and hotel check-ins and check-outs, and maintaining the highest standards of service and efficiency.

Requirements: To succeed in this role, you will need to possess excellent communication and interpersonal skills, with a proven track record of providing outstanding customer service in a fast-paced environment.

Benefits: As a valued member of our team, you will enjoy a range of benefits, including growth and development opportunities, trips to suppliers, heavily discounted food, annual Awards, discounts in all our venues, and membership to our exclusive 'Extraordinary Portal' where you can achieve bonuses and rewards.



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