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Guest Service Ambassador

2 months ago

Maidenhead, Windsor and Maidenhead, United Kingdom RBH Full time
About The Olde Bell

We are a unique and historic hotel that offers a sublimely chic experience to our guests. Our team is passionate about delivering outstanding service and creating a warm and welcoming atmosphere for all our visitors.

Job Summary

We are seeking a highly motivated and enthusiastic Guest Service Assistant to join our team. As a Guest Service Assistant, you will be responsible for providing exceptional customer service, handling guest inquiries, and ensuring that our guests have a memorable and enjoyable stay with us.

Key Responsibilities
  • Provide timely, efficient, and knowledgeable service to our guests
  • Handle guest inquiries and resolve any issues in a professional and courteous manner
  • Work collaboratively with our team to deliver outstanding service and achieve our goals
  • Be flexible and adaptable in a fast-paced environment
Requirements
  • Excellent communication and interpersonal skills
  • Previous experience in a customer-facing role is preferred, but not essential
  • A can-do attitude and a willingness to learn and develop
  • Computer literacy and a professional telephone voice
What We Offer
  • A competitive salary and excellent benefits package
  • The opportunity to work in a unique and historic hotel with a passionate and dedicated team
  • Training and development opportunities to help you grow and succeed in your role
Equal Opportunities

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.