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Field Service Technician
2 months ago
About the Role
We are seeking a highly skilled and experienced Field Service Technician to join our team at SWARCO. As a Field Service Technician, you will be responsible for installing and configuring our vehicle and people access solutions, ensuring they operate to specification.
Key Responsibilities
- Install and commission SKIDATA equipment, IT hardware/software, network devices, EV charging, and other access control devices.
- Provide accurate quotes to the Service team and identify chargeable calls.
- Ensure that each job activity, its progress, and completion status are accurately documented on company systems.
- Correctly identify and order replacement parts and equipment.
- Maintain a personal inventory of parts, materials, and consumables.
- Escalate technical issues to the Technical Services Team and work together to achieve resolution.
- Complete customer hardware and software training remotely via Cornerstone software, on the job.
- Work in a specified geographic area but may need to travel nationally and stay overnight when required.
Requirements
- A relevant qualification or experience in one or more of the following disciplines:
- An ability to analyze and solve technical problems.
- Installation and maintenance of IT hardware and software.
- Application installation and firmware.
- Basic network technology knowledge.
- ANPR installation and maintenance.
- Field Service or commissioning experience.
- A passion for IT/network technology.
- Expertise or interest in access control.
- Experience with or ability to develop knowledge on the following topics: Electro-Mechanical servicing, IT Hardware maintenance, Software installation, Number Plate Recognition (ANPR), MS Server, VM, and SQL.
- Experience with operation and maintenance of access devices (Flashing Firmware (LINUX), software configuration, part replacement/repair, and the use of hand tools).
- Knowledge of network infrastructure and TCP/IP.
- Interest in and openness to new technologies and methods.
- Knowledge of electrical principles and safety.
- Ability to work in carpark, stadia, and construction environments.
- Ability to work in a pressurized, client-controlled environment.
- Hold a valid UK driving license.
Desirable Qualifications
- CCENT/CCNA
- EV Charging, Parking Access Equipment installation and maintenance
- Stadia Access Equipment installation and maintenance
- Experience with Installing and Maintaining CCTV systems
- Experience with SKIDATA, Circontrol, Citysync, or Commend equipment
- Internal and External Fibre Optic experience
- A City & Guilds; ONC /HNC; BTEC or equivalent in a relevant field
What We Offer
- Excellent product training and access to international training center
- 25 Days Holiday plus Bank Holidays
- Birthday off
- Competitive Salary
- Life Assurance
- Employer pension contributions
- Personal use of Company Vehicle
- Company Laptop and Smartphone
- All required Tools and Equipment
- Work on a variety of projects
- The opportunity to work for the market leader
- A unique success story
- A thorough induction and onboarding programme