Field Service Technician

5 days ago

Manchester, United Kingdom Hologic, Inc. Full time

Field Service Technician

We are seeking a skilled Field Service Technician to join our team in the North West, UK. As a Field Service Technician, you will be responsible for providing first-class customer experience when repairing and maintaining our medical imaging equipment on customer sites.

The ideal candidate will have engineering experience (electrical/mechanical) ideally from within a medical device background, be happy to travel within the designated area as required, and have a passion for troubleshooting and finding solutions.

Key Responsibilities:

  • Carry out maintenance and repair work on Hologic products
  • Install instruments at customer sites
  • Liaise with customer IT departments and assist with information systems installations and troubleshooting
  • Support marketing activities such as exhibitions
  • Routinely complete administrative work, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Equipment Checklists and Field Service Reports
  • Provide basic use/maintenance training to customers
  • Perform duties and responsibilities with autonomy in a field-based environment

Knowledge, Skills & Experience:

  • Ability to troubleshoot electrical, electronic, pneumatic, and mechanical systems
  • Excellent interpersonal, communication and customer service skills
  • Experience working in similar/comparable customer-based environment
  • Effective Time Management Skills
  • Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers
  • Proficient use of Microsoft products (Word, Excel, Outlook)
  • Basic knowledge of network and interfacing with the ability to progress though training

Why Hologic?

We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.

Our talent partners can discuss our salary offering and bonus schemes with you.

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