Field Service Technician

3 weeks ago

Manchester, United Kingdom nGeneration Full time
Job Title: Field Service Engineer / Field Support Technician

nGeneration is seeking a highly skilled and experienced Field Service Engineer / Field Support Technician to join our team. As a key member of our technical support team, you will be responsible for providing top-notch technical support to our clients in the retail and hospitality industry.

Job Summary:

We are looking for a talented and motivated individual to join our team as a Field Service Engineer / Field Support Technician. In this role, you will be responsible for installing, refurbishing, and maintaining various types of technical equipment, including EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.

Key Responsibilities:
  1. Conduct daily visits to client locations to install, refurbish, and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other pertinent IT equipment in the industry.
  2. Travel to client sites to provide on-site equipment swap-out services, minimizing downtime for the client during the replacement process.
  3. Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
  4. Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, solutions are not immediately attainable.
Requirements:
  • 1 year of IT support experience (preferred)
  • 1 year of EPOS experience (preferred)
  • UK Manual Driving Licence (required)
What We Offer:
  • Company Van and Fuel Card: As part of our commitment to provide a convenient and efficient working environment, we provide our employees with a company van and a fuel card.
  • Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
  • Annual Performance Bonus: We recognize and reward the exceptional contributions of our employees. Based on your performance and achievements, you will be eligible for an annual performance bonus.
  • 6 Days Annual Leave including Bank Holidays: We understand the importance of work-life balance and offer a generous annual leave allowance of 28 days.
  • Company Events and Team Parties and Events: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues.

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