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Field Service Technician
1 month ago
Field Service Technician
We are seeking a skilled Field Service Technician to join our team in providing exceptional customer service and support for our medical equipment.
The ideal candidate will have experience in electrical, electronic, pneumatic, and mechanical systems, as well as excellent interpersonal and communication skills.
Responsibilities will include:
- Carrying out maintenance and repair work on Hologic products
- Installing instruments at customer sites
- Liaising with customer IT departments and assisting with information systems installations and troubleshooting
- Supporting marketing activities such as exhibitions
- Routinely completing administrative work, such as time reports, expense reports, equipment site assessments, inventory reports, equipment checklists, and field service reports
- Providing basic use and maintenance training to customers
- Performing duties and responsibilities with autonomy in a field-based environment
Knowledge, skills, and experience required include:
- Ability to troubleshoot electrical, electronic, pneumatic, and mechanical systems
- Excellent interpersonal, communication, and customer service skills
- Experience working in similar or comparable customer-based environments
- Effective time management skills
- Ability to accurately diagnose issues as described over the phone by field service engineers or customers
- Proficient use of Microsoft products (Word, Excel, Outlook)
- Basic knowledge of network and interfacing with the ability to progress through training
We offer comprehensive training and development opportunities to ensure your success in this role.