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Meetings and Events Team Leader

2 months ago

London, Greater London, United Kingdom Park Plaza Full time

About the Role:

We are seeking a dedicated and enthusiastic Meetings and Events Team Leader to join our team at Park Plaza Victoria Hotel. As a key member of our Meetings and Events Department, you will play a crucial role in ensuring a great guest experience.

Key Responsibilities:

  • Manage the day-to-day service operation in Meetings and Events Operations, ensuring all F&B services are delivered in a timely manner according to Event Orders.
  • Oversee junior team members to deliver on clients' expectations, providing exceptional experiences for our guests.
  • Ensure all areas are always attended to, providing a warm and friendly welcome to all clients, both internal and external.
  • Cross-check service requirements with Floor Managers and relevant other departments, such as Sales and Planning and Kitchen.
  • Support the logistics team and bar team with their respective operations as needed.
  • Allocate duties to junior team members and agency assistants, including F&B services, BOH preparations, meeting room setups, and cloakroom operations.
  • Act as the first point of contact for clients during allocated evening events, addressing questions or queries, and liaising back with clients to ensure satisfaction.
  • Oversee training schedules, keeping up with requirements and proposing areas for personal growth and development.
  • Suggest improvements to the department, continuously striving for best practices and highest customer satisfaction.
  • Adopt a hands-on approach when on duty, ready to train and assist other team members as required.

Requirements:

  • Good command of English, both verbal and written.
  • Excellent customer service attitude, positive and charismatic with an eye for the customer.
  • Natural team player, able to easily connect and work with others.
  • Excellent attention to detail, positive and warm personality.
  • Flexibility, adaptability, and energy are crucial in this role.

About Park Plaza:

Park Plaza is a leading Meetings and Events Hotel in Central London, offering 17 Meeting & Conference rooms for up to 500 delegates theatre style. We are committed to providing top-quality services to our employees and guests. As a Meetings and Events Team Leader, you will be part of a dynamic team that strives to create memorable moments for our clients.