Meetings and Events Team Leader Position

4 weeks ago


London, Greater London, United Kingdom Park Plaza London Riverbank Full time

About the Role:

We are seeking a dedicated and enthusiastic Meetings and Events Team Leader to join our team at Park Plaza London Riverbank. As a key member of our Meetings and Events Department, you will play a crucial role in ensuring a great guest experience for our clients.

Key Responsibilities:

  • Manage the day-to-day service in a Meetings and Events Operations, ensuring all F&B services are delivered in a timely manner according to Event Orders.
  • Oversee junior team members delivering on client's expectations, providing exceptional experiences for our guests.
  • Support the logistics team and bar team with their respective operations as and when required.
  • Allocate duties to junior team members and agency assistants, including F&B services, BOH preparations, meeting rooms setups, and cloakroom operation.
  • First point of contact for the Clients at the tables during allocated evening events, adhering to any questions or queries, and liaising back with the clients to ensure everything is satisfactory.
  • Undertake any reasonable requests from Operations and Floor Managers when required.

Requirements:
  • Good command of English, both verbal and written.
  • Excellent customer service attitude, positive and charismatic with an eye for the customer.
  • Natural team player, able to easily connect and work with others.
  • Excellent attention to detail, positive and warm personality.
  • Flexibility and Adaptability and Energy is crucial in this role.

About Us:

Park Plaza London Riverbank is renowned for creating memorable moments, catering to both leisure and business travellers with stylish guest rooms and versatile meeting facilities. We offer award-winning restaurants and bars, and our team is passionate about delivering exceptional experiences for our guests.
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