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Application Support Specialist

2 months ago

Ipswich, Suffolk, United Kingdom CV-Library Full time
Job Title:

2nd Line Application Support Consultant

Location:

Bury St Edmunds

Salary:

£35,000 - £40,000 per annum


Cooper Lomaz is delighted to be supporting a local SaaS business in their search for a 2nd Line Application Support Consultant to join their expanding team. This position is available on a full-time, permanent basis. You will be joining at an exciting time as the business continues to invest in the team, enhancing both the team and the service they provide.

Role Overview:

You will be joining a business that fosters collaborative working, operating in a modern, open-plan office where you will be supported by senior colleagues. Your primary responsibility will be providing remote, customer-facing application support. This includes triaging tickets and responding to inbound phone calls and emails related to issues with the products they produce.

Key Responsibilities:
  1. Provide 2nd line application support to the business's customers.
  2. Process data requests, ensuring they meet the company's guidelines and policies.
Requirements:
  1. Experience in a service desk or help desk environment is essential.
  2. Passionate about technology and keen to pursue a career in this field.
  3. SQL knowledge is desirable but not essential.

This is a fully office-based role in Bury St Edmunds. A driving licence is not essential for the role; however, the office is difficult to reach if you do not live locally.