Product Safety and Quality Manager

1 month ago


London, Greater London, United Kingdom https:jobs-redefined.cositemap Full time

About the Role

We are seeking a highly skilled Product Safety and Quality Manager to join our E-commerce Governance and Experience team. As a key member of our team, you will be responsible for managing product safety and quality escalations, monitoring high-risk customer service issues, and designing systems to detect defects.

Key Responsibilities

  1. Establish and supervise operational processes and tools for product quality and safety escalations.
  2. Monitor and manage broader high-risk Customer Service issues, build SOPs and preventative mechanisms.
  3. Design and lead the implementation of systems and processes to detect defects and enable cross-functional teams to quickly fix issues.
  4. Effectively manage project and stakeholder meetings, drive discussions to conclusions, and keep programs on track.

Requirements

Minimum Qualifications
- Bachelor's degree or equivalent practical experience with experience in the service or operation excellence department, preferably in an eCommerce or high growth environment.
- Experience in program management knowledge and experience in initiating and managing large, complex programs.
- Experience in leading cross-functional meetings and influencing leadership, building effective and productive relationships across business stakeholders.
- Experience in either product quality, safety field or emergency, escalation handling.- Professional certificates in the program management field, such as PMP, and skills in quantitative and qualitative analysis of customer insights.



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