Product Safety and Quality Manager
1 month ago
About the Role
We are seeking a highly skilled Product Safety and Quality Manager to join our E-commerce Governance and Experience team. As a key member of our team, you will be responsible for managing product safety and quality escalations, monitoring high-risk customer service issues, and designing systems to detect defects.
Key Responsibilities
- Establish and supervise operational processes and tools for product quality and safety escalations.
- Monitor and manage broader high-risk Customer Service issues, build SOPs and preventative mechanisms.
- Design and lead the implementation of systems and processes to detect defects and enable cross-functional teams to quickly fix issues.
- Effectively manage project and stakeholder meetings, drive discussions to conclusions, and keep programs on track.
Requirements
Minimum Qualifications
- Bachelor's degree or equivalent practical experience with experience in the service or operation excellence department, preferably in an eCommerce or high growth environment.
- Experience in program management knowledge and experience in initiating and managing large, complex programs.
- Experience in leading cross-functional meetings and influencing leadership, building effective and productive relationships across business stakeholders.
- Experience in either product quality, safety field or emergency, escalation handling.- Professional certificates in the program management field, such as PMP, and skills in quantitative and qualitative analysis of customer insights.
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