Product Quality Manager
1 week ago
About TikTok
TikTok is a leading short-form mobile video platform with global headquarters in Los Angeles and Singapore, and offices in New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Job Overview
We are seeking a Product Quality Manager to join our E-commerce Governance and Experience (GNE) team. The successful candidate will be responsible for managing product safety, quality, and crisis response systems, driving tool automation, and ensuring full channel coverage. The role requires strong collaboration with cross-functional teams and experience in program management.
Key Responsibilities
- Establish and supervise operational processes and tools for product quality and safety escalations.
- Drive internal collaboration on process improvements related to product takedowns and recalls.
- Monitor and manage high-risk Customer Service issues, build SOPs, and preventive mechanisms.
- Conduct statistical analysis to identify trends and commonality across customer feedback sources.
- Design and lead the implementation of systems and processes to detect defects and enable cross-functional teams to quickly fix issues.
- Effectively manage project and stakeholder meetings, drive discussions to conclusions, and keep programs on track.
Qualifications
The ideal candidate will have a Bachelor's degree or equivalent practical experience in service or operation excellence, preferably in an e-commerce or high-growth environment. A background in program management, product quality, or safety is essential. Professional certificates in program management, such as PMP, are also desirable.
Compensation
The estimated salary for this role is $120,000 - $180,000 per annum, depending on location and experience.
-
Business Manager
4 weeks ago
London, Greater London, United Kingdom Business Manager Full timeBusiness Manager Job DescriptionCollinson is a global, privately-owned company that helps the world travel with ease and confidence. As a Business Manager, you will be part of the Product, Tech & Data team, supporting the Chief Product Officer and the Chief Technology and Data Officer in ensuring consistency of information between the two sides of the...
-
Business Manager
1 month ago
London, Greater London, United Kingdom Business Manager Full timeBusiness Manager Role OverviewCollinson is a global company dedicated to helping the world travel with ease and confidence. As a Business Manager in our Product, Tech & Data team, you will provide critical support to the Chief Product Officer and Chief Technology and Data Officer. Your role will ensure consistency of information between the two sides of the...
-
Business Manager
1 month ago
London, Greater London, United Kingdom Business Manager Full timeBusiness Manager Role SummaryWe are seeking a highly skilled Business Manager to support the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO). The primary responsibility will be to ensure consistency of information between the two sides of the business unit.Action tracking and coordination of various stakeholders to drive business...
-
Senior Product Manager, Care
1 month ago
London, Greater London, United Kingdom In Product Full timeJob OpportunitySenior Product Manager - Up to £130,000 plus equity - 4 days a week in office Central LondonIn Product is partnered with one of the fastest growing software development Startups in London.The Product you will be working on creates connections between people, leveraging the latest machine learning to enable beautifully designed Products...
-
Product and Business Operations Specialist
4 weeks ago
London, Greater London, United Kingdom Business Manager Full timeBusiness Manager Role OverviewWe are seeking a highly skilled Business Manager to support the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO). The primary responsibility will be to ensure consistency of information between the two sides of the business unit.Action tracking and coordination of various stakeholders to drive...
-
Strategic Product Manager
3 weeks ago
London, Greater London, United Kingdom The Product Folks Full timeCleo is a pioneer in the financial technology space, on a mission to revolutionize the way people interact with their finances. We're looking for a highly skilled Strategic Product Manager - Consumer Financial Products to join our team and help drive innovation and growth.Your Key ResponsibilitiesThis role requires a strong understanding of consumer...
-
Senior Product Manager
1 week ago
London, Greater London, United Kingdom My Product Path Full timeAbout the RoleWe are seeking an experienced Lead Product Manager to join our team in London or Manchester. The ideal candidate will have 6-10+ years of product management experience, with a proven track record of leading successful product launches.
-
Lead Product Strategist
1 week ago
London, Greater London, United Kingdom In Product Full timeTransform Your Career with a Senior Product Manager RoleIn this dynamic position, you'll have the opportunity to carve out your own path and drive strategic objectives for our innovative D2C products. If you're passionate about working in a high-growth environment with talented Product Designers and Engineers, we'd love to hear from you.About Our...
-
Product Management Lead
7 days ago
London, Greater London, United Kingdom My Product Path Full timeCompany OverviewMy Product Path is a leading B2B2C Travel company, revolutionising travel and lifestyle benefits for global citizens. Our mission is to provide innovative products that drive growth and enhance user experience.
-
National Quality Assurance Manager
1 month ago
London, Greater London, United Kingdom Quality Enterprises USA Full timeAt Quality Enterprises USA, we're seeking a highly skilled National Quality Assurance Manager to join our team. As a key member of our National Quality Assurance Team, you'll be responsible for ensuring the highest standards of quality and technical compliance across our projects.The RoleAs a National Quality Assurance Manager, you'll be responsible for...
-
Production Quality Manager
6 days ago
London, Greater London, United Kingdom First Recruitment Group Full timeJob Title: Production Quality ManagerFirst Recruitment Group is seeking an experienced Production Quality Manager to lead our quality management team. This role is responsible for ensuring the highest quality of our products and services.About the Role:This role involves overseeing the implementation of quality control procedures and protocols.The successful...
-
Product Manager
1 month ago
London, Greater London, United Kingdom The Product Folks Full timeCleo is a pioneering fintech company that's revolutionizing the way people interact with their finances. As a key member of our New Ventures pillar, you'll play a crucial role in exploring and serving new user segments.Your Key ResponsibilitiesYou'll lead the process from ideation and concept stages to validating and testing key assumptions, and ultimately...
-
Product Quality Manager
1 week ago
London, Greater London, United Kingdom Harrison Scott Associates Full timeJob OverviewWe are recruiting for a Product Quality Manager to join our team. The successful candidate will be responsible for ensuring the quality of our products meets or exceeds customer expectations.Main Responsibilities:Review order enquiries for past complaints, concessions, and CCARs to identify potential risks.Facilitate FMEA for orders and generate...
-
Product Strategy Lead
1 month ago
London, Greater London, United Kingdom My Product Path Full timeJob Title: Product Strategy LeadJob Description:We are seeking an experienced Product Strategy Lead to drive product strategy and lead cross-functional teams for an industry-leading B2B2C Travel company. The successful candidate will have a proven track record of leading successful product launches and will be responsible for developing and prioritizing a...
-
Audit Quality Review Senior Manager
1 month ago
London, Greater London, United Kingdom Quality Enterprises USA Full timeAudit Quality Review Senior ManagerAt Quality Enterprises USA, we are seeking a highly skilled and experienced Audit Quality Review Senior Manager to join our specialist audit quality review team. This team plays a critical role in ensuring that our audit teams consistently deliver high-quality audits.Key Responsibilities:Perform targeted reviews of public...
-
Global Product Strategist
1 week ago
London, Greater London, United Kingdom My Product Path Full timeAbout the RoleWe are seeking a highly skilled Product Manager to join our team at My Product Path, a leading partner in Electronics Manufacturing. This is a global role that will involve leading our Detectors & Phones portfolio and defining the strategy for its growth in revenue and profitability.Key ResponsibilitiesAnalyse market drivers and trends to...
-
Strategic Business Development Manager
2 weeks ago
London, Greater London, United Kingdom Business Manager Full timeWe are seeking a highly skilled Business Manager to join our Product, Tech & Data team.As a Business Manager, you will provide critical support to the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO). Your primary responsibility will be to ensure consistency of information between the two sides of the business unit.Main...
-
Head of Product Strategy
1 week ago
London, Greater London, United Kingdom My Product Path Full timeJob ResponsibilitiesDevelop and prioritize a product roadmap that drives growth and enhances user experience.Lead and mentor a team of product managers, fostering a culture of collaboration and high performance.Leverage customer insights, market research, and competitive analysis to inform product decisions.Use data-driven insights to continuously improve...
-
Audit Quality Review Senior Manager
1 month ago
London, Greater London, United Kingdom Quality Enterprises USA Full timeOur client, Quality Enterprises USA, is seeking a Senior Manager to join its specialist audit quality review team. This team provides practical support to help audit teams consistently deliver high-quality audits.Key Responsibilities:Perform targeted reviews of audits at every stage, from planning to completion and reporting, to identify areas for...
-
Strategic Business Operations Manager
1 week ago
London, Greater London, United Kingdom Business Manager Full timeAbout the RoleWe are seeking a highly skilled Business Manager to support our Product, Tech & Data team. As a key contributor, you will provide critical assistance to the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO). Your primary responsibility will be to ensure consistency of information between the two sides of the business...