Commercial Vehicle Sales Specialist

2 weeks ago


Exeter, Devon, United Kingdom Pembrook Resourcing Full time
Job Title: Commercial Vehicle Sales Specialist

Pembrook Resourcing is seeking a highly motivated and experienced Commercial Vehicle Sales Specialist to join our team.

Job Summary:

We are looking for a skilled and results-driven Commercial Vehicle Sales Specialist to represent our sales team in a positive and professional manner. The ideal candidate will have a strong understanding of the commercial vehicle industry and be able to maximize LCV sales with associated finance and accessories.

Key Responsibilities:
  • Maximize LCV sales with associated finance and accessories
  • Process incoming lead management (online, telephone, email, EMS, walk-in)
  • Predictive marketing second-wave calls, subject to GDPR guidelines
  • Visual health check deferred work follow-ups
  • Retention/maturing contract follow-ups (both finance and service)
  • Test drive bookings
  • Promotion of all connectivity options with vehicles
  • Imaging/video of used vehicles when required, highlighting features and benefits
  • Hold online and face-to-face sales presentations, providing customers with information and advice on commercial vehicles, equipment, and accessories
  • Work with marketing to promote vehicles and the brand in the most effective way
  • Conclude sales contracts, making required amendments, manage orders, and supervise order processing
  • Be proactive in understanding your sales area, follow-up all contacts, process, and manage your customer database ensuring it is always up to date
  • Update and improve product knowledge, staying up to date with the brand and competitor's offers
  • Respond to all enquiries in a timely and professional manner, advising visitors on vehicles, equipment, prices, conditions, and technical data
  • Assist analysis of online advert performance and advise necessary updates to improve views and enquiries
  • Manage and respond to the live chat software on our various websites when required
  • Work with the finance and insurance team to promote attractive weekly/monthly prices using finance terms
  • Achieve/exceed individual sales targets
  • Maintain awareness of competitor's offers, including promotional activity and products
  • Agree with customers when the vehicle is to be handed over (date, delivery, etc.), handover vehicle, and organize customer introductions to the vehicle
Requirements:
  • Completed sales training in the light commercial vehicle industry
  • Relevant direct work experience in commercial vehicle sales
  • Understanding of online used advertising platforms for commercial vehicles
  • Experience of delivering exceptional customer service
  • Articulate, able to argue logically and clearly, show they hold customers in high esteem, demonstrate they are reliable, honest, and trustworthy
  • Must understand basic sales processes – prospecting through to closing business
  • Confident IT skills and able to use both internet systems and Microsoft Windows applications

Please ensure you include correct contact details so we can contact you regarding the application made.



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