Retail Team Leader

3 days ago


Wimbledon, Greater London, United Kingdom Toolstation Full time

About the Role

We are seeking a highly motivated and customer-focused Retail Team Leader to join our team at Toolstation. As a key member of our store team, you will be responsible for delivering exceptional customer service, leading by example, and driving sales growth.

Key Responsibilities

  • Customer Service
    • Provide a high level of customer service, ensuring that customers have a positive experience in our store.
    • Respond to customer queries and resolve issues in a timely and professional manner.
  • Team Leadership
    • Lead and motivate the store team to achieve sales targets and provide excellent customer service.
    • Develop and implement strategies to improve store performance and customer satisfaction.
  • Operational Excellence
    • Ensure that the store is maintained to a high standard, including visual merchandising and housekeeping.
    • Monitor and control stock levels, ensuring that the store is fully stocked and that stock is rotated regularly.
  • Continuous Improvement
    • Identify opportunities for improvement and implement changes to drive sales growth and customer satisfaction.
    • Monitor and analyze sales data to inform business decisions.

What We Offer

We offer a competitive salary and benefits package, including:

  • 22 days' holiday + Bank Holidays
  • Company pension scheme and life assurance
  • Bonus scheme
  • Cycle to work scheme
  • Save and buy as you earn
  • 20% discounts across all Travis Perkins companies
  • Financial education and support
  • Recognition awards
  • Discounts at over 1000 other retailers
  • Family friendly policies around maternity, paternity, adoption and surrogacy

About Us

Toolstation is one of Britain's fastest growing multi-channel retailers of tools, accessories and building supplies. We are an integral part of Travis Perkins plc and are committed to delivering a lot more than tools to our customers. Our store expansion programme and the size and diversity of our Group means we always have opportunities for ambitious people who want to grow with us.


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