Bespoke Consultant

4 weeks ago


London, Greater London, United Kingdom Hackett London (Retail) Full time

About Hackett London (Retail)

Hackett London (Retail) is a renowned luxury retailer specializing in bespoke tailoring and high-end fashion. Our team is dedicated to providing exceptional customer experiences and delivering unparalleled quality in every stitch.

Key Responsibilities

  • Work closely with the Head Cutter to deliver outstanding customer service, upholding the brand's values and standards.
  • Achieve commercial objectives and Key Performance Indicators (KPIs) by effectively communicating the brand's unique value proposition to customers.
  • Support the Store Manager in daily operations, overseeing production timelines and ensuring seamless customer experiences.
  • Collaborate with the Head of Tailoring on strategic projects, driving innovation and excellence in bespoke services.
  • Maintain a positive team environment, fostering collaboration and teamwork while promoting a culture of creativity and attention to detail.

Requirements

  • Minimum two years of experience in fashion retail, with a strong background in bespoke customer service and operations.
  • Excellent communication skills, with the ability to connect with customers and colleagues alike.
  • Experience in retail logistics and operations, with a focus on managing bespoke customer databases and client relationships.
  • A strong commercial mindset, with a proven track record of achieving sales targets and driving business growth.

What We Offer

  • A dynamic and inclusive work environment, with opportunities for career growth and professional development.
  • A stylish and professional uniform, reflecting the brand's values and standards.
  • A comprehensive benefits package, including life assurance, staff discounts, and access to exclusive perks and discounts.
  • A monthly commission system, providing a clear link between individual performance and rewards.


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