Service Administrator
3 days ago
We are a leading BMW retailer in the area, committed to delivering exceptional customer service and support. Our team is passionate about providing a premium experience for our customers, and we're seeking an organized and detail-oriented individual to join us as a 2nd Shift Facilities Admin.
Role Overview
This role plays a critical part in supporting the daily operations of our Service department. As a 2nd Shift Facilities Admin, you will be responsible for ensuring that all administrative tasks are handled efficiently, accurately, and proactively.
Key Responsibilities
- Accurately invoice repair orders to ensure prompt payment processing
- Handle warranty and servicing invoicing
- Perform various administrative duties associated with the service process
- Ensure full compliance with manufacturer's warranty claims, processes and procedures
- Ensure technician write-up reports are accurate and complete
Benefits
We offer a highly competitive salary, a supportive team environment committed to excellence, and a range of benefits including:
- Generous holiday allowance of 24 days plus Bank Holidays (Increases with length of service)
- Additional Birthday day off
- Excellent training opportunities to enhance your skills and career growth
- 5-day working week
- Contributory pension scheme
- Free staff parking
Requirements
To succeed in this role, you will need:
- At least 2 years of experience in an administrative role or in a similar position within the automotive industry
- Understanding of vehicle operations and experience with vehicle warranty claims is highly advantageous
- Strong organizational skills with the ability to manage multiple tasks effectively
- Excellent communication skills, with both colleagues and customers
- Reliable, hardworking, and enthusiastic approach to work
- Experience within this role is highly preferred as is experience of Keyloop Drive systems (Previously Kerridge) and other dealer management systems
Estimated Salary: £28,000 - £32,000 per annum
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