Director of Guest Experience
6 days ago
About the Role
Coworth Park is seeking a highly skilled and experienced Director of Guest Experience to join our team. As a key member of our leadership team, you will be responsible for ensuring that every guest has a truly exceptional experience while staying with us.
Key Responsibilities
- Oversee and manage the daily operational functions of the Guest Services and Guest Relations Departments to ensure seamless and guest-centric service.
- Build lasting relationships with guests and create brand bonds to drive loyalty.
- Coordinate and plan for all aspects of a guest's stay, including research and communication with all departments.
- Communicate effectively with other departments and the extended hotel team to ensure alignment and exceptional service.
- Conduct annual performance reviews and training for the team, and liaise with the Director of Rooms on daily operations.
Requirements
- Strong communication skills with a customer-centric approach.
- Ability to lead and motivate a team to deliver exceptional service.
- Excellent problem-solving and analytical skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong knowledge of hospitality industry standards and best practices.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Access to ongoing training and development programs.
Language
English is the primary language used in our hotel, and you will be required to communicate effectively in this language.
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