Community Services Director

2 weeks ago


London, Greater London, United Kingdom Vox Network Consultants Full time
Job Summary

We are seeking an experienced professional to lead our Community Services team at Vox Network Consultants. As Head of Community Services, you will be responsible for delivering value for money in neighbourhood and sheltered housing services, building safe and sustainable communities, providing excellent resident experiences, improving satisfaction, and enhancing the quality of life and opportunity for residents.

This is a challenging role that requires strong leadership skills, business acumen, and a passion for delivering high-quality services. You will lead on the housing management strategy improvement plan, review all policies and processes for housing management and sheltered services, and use business intelligence and benchmarking data to deliver transformation to services.

You will work closely with the Assistant Director, Housing Management to deliver continuous service improvement, transformation, and innovation, identifying developmental opportunities.

Responsibilities
  • Develop and deliver long-term housing strategies, integrated approaches to neighbourhood management, and business plans for Neighbourhood Services, enabling achievement of corporate plans and targets.
  • Lead the strategic development of the sheltered housing service and implement business and service improvement plans to enable achievement of corporate plans and targets.
  • Deliver high-quality, responsive, multi-functional housing hub and resident connect services, ensuring customer service standards are met, and customer satisfaction is continuously improved.


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