Customer Service Representative

3 days ago


Scarborough, North Yorkshire, United Kingdom EG Group Full time
Customer Service Advisor Role

We are seeking a highly skilled and enthusiastic Customer Service Advisor to join our team at EG Group. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our customers and internal teams.

Key Responsibilities:

  • Provide timely and effective support to customers and internal teams via phone, email, and other communication channels.
  • Liaise with various teams to resolve customer queries and issues efficiently.
  • Respond to customer feedback and complaints in a professional and timely manner.
  • Develop and maintain strong relationships with customers and internal stakeholders.
  • Work collaboratively with the team to achieve customer service goals and objectives.

Requirements:

  • Strong customer-facing skills with excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing business needs.
  • Confident working knowledge of Microsoft packages.
  • Excellent written and verbal communication skills.

Benefits:

  • 25% Cooplands Staff Discount.
  • 28 Days Annual Leave including bank holidays and rising to 33 days with long service.
  • Pension Scheme.
  • Progression & career opportunities.
  • Recognition rewards.
  • Discretionary Sickness pay.
  • Access to Employee Assistance Program.

How to Apply:

Please email a copy of your CV to applications@eg.group with the reference 'Cooplands Customer Service Advisor – Scarborough 104959'



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