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Executive Vice President Operations

1 month ago

London, Greater London, United Kingdom ExecThread Full time
Senior Vice President and Vice President

The ExecThread is seeking an experienced Senior Vice President and Vice President to lead its Global Operations team, focusing on fraud and card operations. This role requires a seasoned leader with a proven track record in operational roles, expertise in fraud and card operations, and a strong background in scaling operational teams, particularly in hybrid environments.

Key Responsibilities:
  • Drive the team to meet KPIs, SLAs, and quality standards.
  • Be the key point of contact for all operational escalations.
  • Collaborate with technology, product, and operations teams.

The ideal candidate will have a deep understanding of issuing platforms, experience in card migrations, and a strong knowledge of payment schemes and regulatory objectives, particularly with Visa and Mastercard. They should be adept at managing senior stakeholders, training and mentoring the operations management team, and have a strong people focus with a track record of building effective relationships.

Requirements:
  • Proven track record in operational roles.
  • Experience in fraud and card operations.
  • Strong background in scaling operational teams.
  • Deep understanding of issuing platforms.
  • Experience in card migrations.
  • Strong knowledge of payment schemes and regulatory objectives.