Travel Money Advisor

4 weeks ago


Canterbury, Kent, United Kingdom Travelex Full time
Unlock Your Potential as a Travel Money Advisor

About the Role:

We are seeking a highly motivated and customer-focused Travel Money Advisor to join our team at Travelex. As a key member of our team, you will be responsible for providing exceptional customer service and advice on our travel money products and services.

Key Responsibilities:

  • Deliver outstanding customer service and build strong relationships with customers to understand their travel and currency requirements.
  • Provide expert advice on our travel money products and services, including foreign exchange and currency solutions.
  • Process daily online FX requests and deliveries with attention to detail and accuracy.
  • Implement best practice legal and regulatory standards and adhere to Travelex compliance procedures.
  • Utilize IT systems and ordering systems to manage daily tasks and activities.

What We Offer:

  • A comprehensive voluntary benefits package, including discounted corporate rates on insurance and employee wellness programs.
  • A wide range of employee discounts provided by Bravo Benefit.
  • Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.
  • 25 days holiday (pro-rata) and bank holidays, with the opportunity to gain more days the longer you are a part of Travelex.
  • Opportunity to earn a monthly bonus on top of base salary for hitting targets.
  • Pension with a great Pension Provider – Scottish Widows.

Our Recruitment Process:

  1. Our team of Talent Acquisition Partners or Bureau Managers will review your application and get in touch with you if they think your experience fits the brief.
  2. You'll then be invited to an online interview with one of our Talent Acquisition Partners.
  3. If successful, you will then be invited to visit the bureau where you will meet with the Bureau Manager face-to-face.
  4. If the bureau visit goes well, we'll reach out and offer the opportunity to join Travelex as our newest employee.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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