Senior Specialist in Benefit Operations
1 month ago
Undisclosed is seeking an experienced Senior Specialist in Benefit Operations to join their Benefits Services team. This role will be part of People's Services and focuses on executing and administering the company's benefits and retirement program.
Key Responsibilities- Ensure the effective end-to-end operation of benefits programs for assigned markets, achieving efficiency and a positive customer experience.
- Understand, interpret, and communicate benefit plan provisions and processes to stakeholders.
- Document all processes and activities, drafting and updating Local Work Instructions (LWIs) and Knowledge Articles to define streamlined processes for applicable scenarios.
- Drive the implementation of new benefits, benefit designs, and process changes into operations, process improvement activities, and other projects related to benefit programs.
- Execute and administer day-to-day activities related to benefit plan eligibility, enrollments, status changes, terminations, and claims, including actions in provider portals, reviewing system-generated reports, and administering invoicing and payment processes.
- Manage renewals and enrollment windows in partnership with the benefits system provider and Benefits Strategy and Delivery Management teams, agreeing and maintaining annual calendars of activities.
- Review and update system-generated communications and content on the benefits system and HR portal, ensuring they support employee self-service, are current, accurate, and market-relevant.
- Research and problem-solve issues related to benefit programs and procedures as the escalation point for Key Business Partners and Employees.
- Assist with compliance and governance of all total rewards plans, identifying risks, participating in audits, and delivering corrective actions.
- Specify and implement required benefits system changes, preparing change request documentation, managing and performing testing activities, and training team members and HRAs on benefit topics, processes, and changes.
- Complete annual Benefit Surveys.
- Assist with the administration of wellness programs and vendors, coordinating wellness communications.
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