Service Advisor Position
2 days ago
Job Description:
\We are recruiting for a Service Advisor position at Wessex Garages Holdings Ltd.
\As a Service Advisor, you will play a crucial role in delivering exceptional customer experiences and ensuring the smooth operation of our service department.
\- \r
- Deliver excellent customer service and build strong relationships with customers.\r
- Liaise with the workshop to progress work through the system.\r
- Control all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.\r
- Provide customers with clear and accurate solutions to any issues found on their vehicle.\r
- Maintain accurate customer records and update the customer database accordingly.\r
- Upsell relevant aftersales products and services to customers.\r
- Work effectively in a fast-paced environment and adapt to changing priorities.\r
- Prioritise workload and manage multiple tasks simultaneously.\r
- Follow defined processes and guidelines while maintaining a high level of customer satisfaction.\r
- Capture customer details accurately and maintain good core administration skills.\r
- Hold a full UK driving licence.
Required Skills and Qualifications:
\- \r
- A passion for great customer service and the ability to resolve issues efficiently and in a timely manner.\r
- Demonstrable computer literacy and knowledge of IT systems and applications.\r
- Ability to multitask and adapt to a fast-paced environment.\r
- Strong communication and influencing skills to explain complex information to customers.\r
- Strong organisational skills to schedule work effectively.\r
- Ability to prioritise workload and manage multiple tasks.\r
- Willingness to work with defined processes and guidelines.\r
- Good core administration skills to capture customer details accurately.\r
- A full UK driving licence.
Benefits:
\- \r
- Ongoing training and development opportunities.\r
- Opportunities for career progression within the company.\r
- A competitive salary and benefits package.\r
- A supportive and dynamic work environment.\r
- The chance to work with a leading automotive retailer.
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