Service Advisor Position

2 days ago


Bristol, Bristol, United Kingdom Wessex Garages Holdings Ltd Full time

Job Description:

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We are recruiting for a Service Advisor position at Wessex Garages Holdings Ltd.

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As a Service Advisor, you will play a crucial role in delivering exceptional customer experiences and ensuring the smooth operation of our service department.

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  • \r
  • Deliver excellent customer service and build strong relationships with customers.\r
  • Liaise with the workshop to progress work through the system.\r
  • Control all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.\r
  • Provide customers with clear and accurate solutions to any issues found on their vehicle.\r
  • Maintain accurate customer records and update the customer database accordingly.\r
  • Upsell relevant aftersales products and services to customers.\r
  • Work effectively in a fast-paced environment and adapt to changing priorities.\r
  • Prioritise workload and manage multiple tasks simultaneously.\r
  • Follow defined processes and guidelines while maintaining a high level of customer satisfaction.\r
  • Capture customer details accurately and maintain good core administration skills.\r
  • Hold a full UK driving licence.
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Required Skills and Qualifications:

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  • \r
  • A passion for great customer service and the ability to resolve issues efficiently and in a timely manner.\r
  • Demonstrable computer literacy and knowledge of IT systems and applications.\r
  • Ability to multitask and adapt to a fast-paced environment.\r
  • Strong communication and influencing skills to explain complex information to customers.\r
  • Strong organisational skills to schedule work effectively.\r
  • Ability to prioritise workload and manage multiple tasks.\r
  • Willingness to work with defined processes and guidelines.\r
  • Good core administration skills to capture customer details accurately.\r
  • A full UK driving licence.
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Benefits:

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  • \r
  • Ongoing training and development opportunities.\r
  • Opportunities for career progression within the company.\r
  • A competitive salary and benefits package.\r
  • A supportive and dynamic work environment.\r
  • The chance to work with a leading automotive retailer.
\


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