Customer Service Representative

4 hours ago

Milton Keynes, Milton Keynes, United Kingdom Sensient Technologies Full time

About the Role:

We are seeking a highly skilled Customer Service Representative to join our team at Sensient Flavors. As a key member of our customer-facing team, you will be responsible for managing customer orders, providing exceptional support, and driving business growth.

Key Responsibilities:

  • Manage customer orders from receipt to completion, ensuring timely and accurate delivery.
  • Provide proactive support to customers, resolving queries and issues in a professional and courteous manner.
  • Collaborate with internal teams, including Planning and Transport, to ensure seamless order fulfilment.
  • Generate reports for management meetings, highlighting key performance indicators and areas for improvement.
  • Take ownership of orders, manifesting transport collections and championing OTIF completion.
  • Reduce transport incidents by identifying and addressing root causes.

Requirements:

  • At least a secondary education and relevant work experience in Customer Service, Planning, or Supply Chain.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Business fluency in English and one other Western-European language, preferably German.
  • Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment.
  • Proficiency in Microsoft Office, with experience in generating reports and data analysis.

What We Offer:

  • An excellent salary and benefit package, with opportunities for career growth and development.
  • A comprehensive training program, including onboarding and ongoing support.
  • A dynamic and collaborative team environment, with a focus on collective success and team spirit.

About Sensient Flavors:

Sensient Flavors is a leading provider of innovative taste solutions and specialized flavor delivery systems. We pride ourselves on our commitment to quality, innovation, and customer satisfaction.

Equal Opportunity Employer

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