Senior IT Support Specialist
1 week ago
Company Overview
Red Recruitment is a leading recruitment agency specializing in placing top talent in the technology and telecoms sectors.
Job Summary
We are seeking a highly skilled 3rd Line IT Support Engineer to join our client, a renowned telecoms and technology company. As a key member of the technical support team, you will be responsible for providing expert-level technical support to customers across the UK.
Key Responsibilities
- Investigate and resolve complex technical issues, providing timely and effective support to customers.
- Take ownership of technical issues, working closely with the team to ensure resolution and minimize recurrence.
- Diagnose and troubleshoot technical issues, utilizing advanced technical skills and knowledge.
- Collaborate with the technical team to develop and implement technical solutions, improving overall customer satisfaction.
- Stay up-to-date with the latest technology trends and advancements, applying this knowledge to improve technical support services.
Requirements
- High-level technical experience in a hands-on role, with expertise in Windows and MAC desktop operating systems.
- Proven experience in O365 Administration, O365 Exchange, Microsoft Intune, Server Administrative Tools, Firewalls and Switches, VMWare, Citrix, and Networking Protocols.
- Excellent problem-solving skills, with the ability to work independently and as part of a team.
- Strong communication and interpersonal skills, with the ability to effectively interact with customers and technical teams.
What We Offer
- A competitive salary range of £25,000 - £35,000 per annum, depending on experience.
- A comprehensive benefits package, including company pension, cycle to work scheme, employee discount, free parking, health and wellbeing programme, on-site parking, private medical insurance, and referral programme.
- A dynamic and supportive work environment, with opportunities for professional growth and development.
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