IT Support Specialist

4 days ago


Kidderminster, Worcestershire, United Kingdom Applause IT Recruitment Ltd Full time
Job Title: 3rd Line IT Support Engineer

We are seeking a skilled 3rd Line IT Support Engineer to join our team at Applause IT Recruitment Ltd. As a leading telecoms and technology company, we provide exceptional 24/7 support and are a trusted supplier of voice, data, cloud, security, and mobile solutions to thousands of businesses across the UK.

About the Role

As a 3rd Line IT Support Engineer, you will be responsible for providing remote support for technical issues as an escalation point for 1st and 2nd Line Engineers. You will take ownership of complex issues and provide technical support via telephone, email, and remote-control sessions.

Key Responsibilities
  • Provide remote support for technical issues
  • Take ownership of complex issues and provide technical support
  • Manage requests via our ticketing system
  • Diagnose and troubleshoot technical issues
  • Oversee remote monitoring tickets
  • Research and identify solutions to software and hardware issues
  • Prioritise and manage open tickets, monitoring responses and SLA events
  • Ensure client IT systems are fully functional after troubleshooting
  • Keep customer processes and documentation up to date
Requirements

To be successful in this role, you will need:

  • Hands-on technical experience
  • Proficiency with Windows & MAC Desktop Operating Systems, O365 Administration, O365 Exchange, Microsoft Intune, Server Administrative Tools (Active Directory, Group Policy), Firewalls & Switches, Network Devices, Networking protocols (TCP/IP, DNS, DHCP, VLAN), VPN Systems, Microsoft Azure (AVD, WVD), VMWare, Citrix

If you meet the requirements and are seeking a challenging role, please click APPLY NOW



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