First Line Resolution Expert

2 days ago


Manchester, United Kingdom Civica UK Ltd Full time
First Line Resolution Expert

We are seeking a seasoned First Line Resolution Expert to join our team at Civica UK Ltd. As a First Line Resolution Expert, you will play a critical role in resolving customer inquiries and issues, providing exceptional customer service and ensuring timely issue resolution.

About Us

Civica UK Ltd is a leading provider of software solutions for public services, dedicated to delivering exceptional customer experiences and making a positive impact on citizens' lives.

Your Role

  • You will respond to customer inquiries via phone, email, and other communication channels, providing timely and effective resolutions.
  • You will work closely with cross-functional teams to resolve complex customer issues, collaborating with internal stakeholders to find solutions.
  • You will configure software applications to meet customer requirements, test and document implementations, and provide ongoing support to ensure smooth operations.
  • You will communicate effectively with customers, providing progress updates, highlighting issues, and recommending follow-on actions.
  • You will have the opportunity to develop your skills, working collaboratively with specialist technical staff to stay up-to-date with industry trends and best practices.

Requirements

  • Excellent customer service skills, with the ability to handle high-pressure situations.
  • Strong communication skills, both written and verbal.
  • Motivated individual who can work independently, prioritizing tasks and managing time effectively.
  • Basic knowledge of IT systems and software applications (technical degree advantageous).

Benefits

  • A competitive salary of £22,000 - £32,000 per annum, depending on experience.
  • A comprehensive benefits package, including health insurance, pension scheme, and annual leave.
  • The opportunity to work with a leading software company, driving innovation and making a real impact on public services.


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