AV Support Specialist

4 weeks ago

Preston, Lancashire, United Kingdom SCC Full time
AV Onsite Support Engineer

Contract Type: Permanent, full-time

Salary Package: Competitive base salary, company van, overtime, and two volunteer days per year, plus a competitive benefits package

Hours: Flexible, Monday to Friday

Interview Process: A multi-stage process

Why SCC?
  • An inclusive workplace
  • Excellent package: solid basic and company benefits
  • Hybrid working and core hours in line with role requirements
  • Career development and lifelong learning opportunities
  • Opportunity to join Europe's largest privately-owned IT company
Role Overview

The role of Onsite Support Engineer is crucial in providing additional support at Warton and Samlesbury Sites alongside their existing AV Team. Based at Warton, the individual will work with the Current AV Team on Conference and Events, and alongside the Visavvi Onsite Service and Installation teams.

The individual will be responsible for troubleshooting and resolving technical issues, working alongside the Visavvi On-Site Service and Installation Engineers to meet their requirements. Their expertise will contribute to enhancing the overall customer experience from their AV Department.

Must live within the Preston/Blackpool area to ensure prompt arrival and support for On-Site Clients.

Key Responsibilities
  • Support the Existing Conference, Service, and Installation Teams on site
  • Setting up, derig, and operation of Audio-Visual Equipment for On & Off Site Meetings
  • Conducting Meeting room checks ensuring all equipment functions correctly
  • Delivering a high-quality service experience to users and customers
  • Fault Finding and Resolution of AV/VC problems
  • Reporting and Maintaining Conference Equipment
  • Working in a team with the current on-site Conference Technician
Skills and Experience
  • Demonstrated experience of setting up AV equipment for on-site meetings
  • Proven ability to troubleshoot both hardware and software issues, identifying and resolving technical problems efficiently
  • Ability to gain security clearance
  • Must live within the Preston/Blackpool area to ensure prompt arrival and support for On-Site Clients
  • Requirement to work out of hours if required
  • Experience in providing exceptional customer service ensuring a positive and professional experience for customers

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