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Business Development Manager

2 months ago

Manchester, United Kingdom THG Full time
About THG

We're a fast-paced, globally operating technology group that specialises in taking brands directly to consumers. Our portfolio includes leading brands and websites such as Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach enables us to realise our vision and maintain our leadership in the rapidly evolving global industry.

Life at THG Beauty

We're home to market-leading websites like Lookfantastic, Skinstore, Dermstore, Cult Beauty, and the beauty subscription box brand Glossybox. Our premium brands include ESPA, Ameliorate, and Grow Gorgeous – all loved and trusted by millions of fans worldwide. We partner with over 19,000 influencers to ensure brands can reach their audience anywhere in the world. It's an exciting time to join the team.

About ESPA

Guided by 30 years' experience, ESPA's luxury skincare products go beyond the everyday skincare regimen to nourish and nurture your skin. The formulation of natural ingredients creates a sensorial wellness experience, imitating spa treatments from the comfort of your home.

Why be an ESPA Business Manager at THG?

The ESPA Business Manager plays a crucial role in driving results within our business. Based on the shop floor with your team, you'll inspire and educate teams and customers to find their Inner Calm. You'll lead the team and the ESPA business by driving sales of treatments and products, developing sales and awareness of the ESPA brand using internal and external promotional activities. You'll actively seek new business opportunities while maintaining loyalty through exceptional customer care.

Key Responsibilities:
  • Responsible for growing ESPA sales in treatments and products within retail accounts – proactively drive sales and ensure personal targets and counter targets are met. Strive to exceed set targets.
  • Raise awareness of the ESPA brand and educate prospective customers about the product range and treatment menu.
  • Collect daily, weekly, and monthly sales figures. Analyse the business and produce business plans/reports, ensuring the team is aware of their figures and targets. Break down how to achieve goals with the team.
  • Create rotas on a rolling monthly basis that are fair and consistent, ensuring sufficient counter cover. Manage attendance and timekeeping according to business expectations.
  • Maintain the ESPA counter, site, and treatment areas to the highest standards of cleanliness, hygiene, and presentation. Accountable for ensuring the team presents themselves to the highest standard.
  • Manage, support, and develop a small team within your retail store by continuously monitoring and assessing performance and individual needs. Ensure Company standards, image, and values are maintained.
  • Ensure information cascades down to your team from training/meetings. Implement adjustments/additions within working days to ensure business success.
  • Conduct complete stock checks weekly/fortnightly and rectify any discrepancies found.
  • Lead and participate in promotional/PR activity to ensure the success of promotions/events.
Required Skills and Qualifications:
  • Previous business management experience, ideally within a retail environment.
  • Minimum Level 3 in Beauty Therapy, with active hands-on treatment experience.
  • Proven sales record / retail experience / business acumen, and experience in reporting and analysing sales and KPI data.
  • Experience in team leadership & ability to influence at all levels.
  • Entrepreneurial and forward-thinking, with the ability to troubleshoot and problem-solve.
  • Professional, supportive, with a positive can-do attitude.
  • Experience working independently or collaboratively to drive events.
Benefits:Career Development
  • Access bespoke development programmes designed and developed by our in-house L&D team.
  • Develop expertise through upskilling programmes delivered in partnership with an industry-leading training provider.
Enhanced Leave
  • 25 days annual leave plus bank holidays.
  • Enjoy your birthday off – we don't want you to work on your special day
  • Enhanced maternity and paternity pay, depending on length of service.
  • Up to 10 days compassionate leave.
  • Buy back up to 3 days each year.
  • Unlock 2 days volunteer leave after 12 months.
Wellbeing Support
  • Access face-to-face and virtual appointments with our in-house GP.
  • Access our in-house CBT therapist.
  • Access our 24/7 Employee Assistance Programme (EAP) provided by Bupa.