Membership Operations Specialist
15 hours ago
Job Overview:
Handle Recruitment is collaborating with a leading non-profit professional membership association within the music industry to find a talented Membership Operations Manager. This critical role will support the organisation's exciting growth and development plans, focusing on member recruitment, retention, and implementing a CRM strategy for optimal membership conversion.
About the Role:
We are seeking a highly skilled professional to oversee membership systems and processes, enhance engagement, and drive CRM growth. The ideal candidate will have proficiency in CRM systems, data analysis, and segmentation management, as well as experience integrating CRM and related systems.
Key Responsibilities:
- Develop and execute targeted member campaigns using CRM technology.
- Enhance member benefits and oversee service delivery.
- Build relationships with stakeholders and support partnership and sponsorship growth.
- Lead outreach initiatives and manage membership-related projects.
Requirements:
- Proficiency in CRM systems, data analysis, and segmentation management.
- Experience integrating CRM and related systems, such as payment and event platforms.
- Strong understanding of GDPR and privacy laws impacting member data.
- Proven project management skills with a focus on member engagement.
- Commercial awareness and experience managing budgets and contracts.
- Commitment to providing exceptional customer service.
Salary Information:
The salary for this role is up to £38,000 (DOE), depending on experience. Handle actively welcomes applicants from under-represented backgrounds and is committed to equality, diversity, and inclusion.
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