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Medical Office Coordinator

2 months ago

SaltburnbytheSea, Redcar and Cleveland, United Kingdom South Grange Medical Centre Full time

About the Role

We are seeking a highly skilled and organized Reception and Administrative Support to join our team at South Grange Medical Centre. As a key member of our administrative team, you will be responsible for providing exceptional customer service to patients, colleagues, and external agencies.

Key Responsibilities

  • Maintain and monitor the practice appointment system, ensuring efficient and effective scheduling.
  • Process personal, telephone, and e-requests for appointments, providing clear and concise information to patients.
  • Answer incoming phone calls, transferring calls or dealing with callers' requests appropriately, demonstrating excellent communication skills.
  • Signpost patients to the correct service, ensuring they receive the necessary support and guidance.
  • Process incoming and outgoing mail, maintaining confidentiality and adhering to data protection policies.
  • Initiate contact with and respond to requests from patients, team members, and external agencies, demonstrating a proactive and responsive approach.
  • Process calling letters and DNA letters in accordance with current policy, ensuring accurate and timely processing.
  • Read code data on SystmOne, maintaining accurate and up-to-date patient records.
  • Photocopy documentation as required, ensuring high-quality and secure storage of patient information.
  • File and store records as required, maintaining a clean and organized workspace.
  • Data entry of new and temporary registrations and relevant patient information, ensuring accuracy and attention to detail.
  • Input data into patients' healthcare records as necessary, maintaining accurate and up-to-date information.
  • Scan patient-related documentation and attach scanned documents to patients' healthcare records, ensuring secure and efficient storage.
  • Manage all queries, including administrative queries, in an efficient and effective manner, providing clear and concise responses.
  • Carry out system searches as requested, maintaining accurate and up-to-date information.
  • Maintain a clean, tidy, and effective working area at all times, ensuring a positive and welcoming environment for patients and colleagues.
  • Monitor and maintain the reception area and notice boards, ensuring accurate and up-to-date information.
  • Support all clinical staff with general tasks as requested, demonstrating a proactive and collaborative approach.

Person Specification

  • Excellent customer service skills, with the ability to work in a fast-paced environment.
  • Ability to work in a team, with a focus on collaboration and communication.
  • Confidentiality, with a strong understanding of data protection policies and procedures.
  • Desirable: General Practice experience, SystmOne experience, and basic IT skills.