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Admissions Team Leader Position

2 months ago

Newport, Newport, United Kingdom Spire Healthcare Ltd Full time
Job Title: Admissions Team Leader

We are seeking a highly motivated and organized Admissions Team Leader to join our team at Spire Healthcare Ltd. As a key member of our Patient Support Centre, you will be responsible for leading a team of administrators in delivering exceptional customer service to patients, consultants, NHS partners, staff, and visitors.

Key Responsibilities:
  • Lead a team of administrators in providing high-quality customer service and ensuring the timely management of all administrative tasks associated with bookings, pre-op assessments, and admissions.
  • Develop and implement operational plans to drive performance and improve customer satisfaction.
  • Collaborate with the Patient Admissions Manager and other stakeholders to ensure seamless communication and coordination.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
  • Provide training and development opportunities to team members to enhance their skills and knowledge.
  • Ensure compliance with hospital policies and procedures, including HR policies and procedures.
Requirements:
  • Proven leadership and management experience in a healthcare or customer-facing environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of healthcare operations and administration, including patient booking and pre-op assessment processes.
What We Offer:
  • Competitive salary and benefits package, including 35 days annual leave and employer-contributory pension.
  • Opportunities for career development and professional growth.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.