Depot Driver Team Leader

4 weeks ago

Newport, Newport, United Kingdom Leader Online Ltd Full time

Job Title: Depot Driver Team Leader

Job Summary:

We are seeking a highly skilled and experienced Depot Driver Team Leader to join our team at Leader Online Ltd. As a key member of our transportation department, you will be responsible for leading a team of drivers, ensuring timely and safe transportation of goods, and maintaining high standards of customer service.

Key Responsibilities:

  • Supervising and motivating a team of drivers to ensure they meet performance targets and objectives.
  • Inducting, training, and performing 1-2-1's for your team to ensure process compliance support for the site.
  • Providing training and guidance to drivers to enhance their skills and performance.
  • Scheduling shifts and routes to optimise efficiency and meet customer demands.

Operational Management:

  • Competent using the reporting tools and IT software.
  • Submission of regular reports to senior management, confirming achievement of the KPI's.
  • Collaborating with driver agencies to ensure cover for all areas of daily runs.
  • Timesheet checks, verification and completion. Absence, sickness and holiday management for all staff.
  • Coordinating with Transport Planner to ensure timely pickups and deliveries.
  • Monitoring driver performance and vehicle maintenance to ensure compliance with company policies and regulations.
  • Addressing any issues or concerns raised by drivers and providing timely resolutions.
  • Ensuring products are packed safely and securely, so as not to be damaged in transit.
  • Managing returns and collections at the depot using bespoke computer systems.

Safety and Compliance:

  • Conducting all activities in a manner that promotes the Health and Safety of yourself and all colleagues.
  • Enforcing safety protocols and ensure drivers adhere to all traffic laws and regulations.
  • Conducting regular inspections of vehicles to ensure they are in good working condition and compliant with safety standards.
  • Managing site compliance, completing vehicle checks, safety checks and ensure all vehicles are safe.
  • Plan and schedule servicing in accordance to the manufacturers specifications.
  • Repairs to be carried out in a timely and cost-effective manner.
  • Investigating and reporting any accidents or incidents involving company vehicles.
  • Ensuring all daily deliveries are completed exceptional OTIF control by ensure accurate loading, unloading, and delivery and collection of all orders.
  • Ensuring accurate checking and verification of all stock on all vehicles, reporting issues and being the owner of the depot metrics.
  • Ensuring all are driving vehicles in line with all statutory & legislative regulations including licence checks.
  • Ensuring all vehicles are kept, safe, clean and tidy and no smoking takes place in the vehicles.
  • Lifting, moving, loading, unloading, protecting, wrapping and managing all products and equipment safely.
  • Using systems, reports and driving software to ensure compliance to all required driving standards.
  • Ensuring safe and appropriate use of equipment including vehicles, phones, computers, WMS.

Company Objectives:

  • Ensuring business and individual key performance indicators are met.
  • Providing KPI support on data entry on all agreed system sheets.
  • Contributing actively to achieving departmental service level and targets.
  • Cost control of depot, ensuring allocation and ownership of all consumables and depot spending including fuel consumption.
  • Identifying potential risks, problems, or product defects and ensuring they are reported immediately and resolved or highlighted as appropriate.

Customer Service:

  • Demonstrating exceptional driving standards and compliance at all times.
  • Maintaining a high level of customer satisfaction by addressing customer enquiries and concerns in a professional manner.
  • Identifying opportunities for service improvement and implement appropriate measures.
  • Ensuring you and your team are well presented, professional, courteous and supportive to our customers at all times.
  • Participating actively in continuous process improvement projects, seek ways to develop and maximise customer service levels and improve OTIF delivery and reduce depot costs.

Requirements:

  • Proven experience as a MHE operator.
  • Proven experience in a similar role, preferably in the transport or logistics industry.
  • Strong knowledge of transport regulations and safety standards.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Excellent communications skills, both verbal and written.
  • Excellent computer skills and familiarity with transportation management systems.
  • Valid driver's license with a clean driving record.

Benefits:

  • Subsidised Gym Membership.
  • 22 Days Holiday per annum plus bank holidays.
  • Length of Service - 1 extra day every 3 years.
  • Cycle2Work Scheme.
  • Employee Assistance Programme, Access to Wellbeing Advice & Counselling.
  • Employee Referral Bonus.
  • Salary £36,000- £42,000.

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