Depot Driver Team Lead
4 weeks ago
As a Depot Driver Team Lead at Leader Online Ltd, you will be responsible for leading a team of drivers, ensuring timely and safe transportation of goods, and maintaining high standards of customer service.
Key Responsibilities:
- Supervising and motivating a team of drivers to ensure they meet performance targets and objectives.
- Inducting, training, and performing 1-2-1's for your team to ensure process compliance support for the site.
- Providing training and guidance to drivers to enhance their skills and performance.
- Scheduling shifts and routes to optimise efficiency and meet customer demands.
Operational Management:
- Competent using the reporting tools and IT software.
- Submission of regular reports to senior management, confirming achievement of the KPI's.
- Collaborating with driver agencies to ensure cover for all areas of daily runs.
- Timesheet checks, verification and completion. Absence, sickness and holiday management for all staff.
- Coordinating with Transport Planner to ensure timely pickups and deliveries.
- Monitoring driver performance and vehicle maintenance to ensure compliance with company policies and regulations.
- Addressing any issues or concerns raised by drivers and providing timely resolutions.
- Ensuring products are packed safely and securely, so as not to be damaged in transit.
- Managing returns and collections at the depot using bespoke computer systems.
Safety and Compliance:
- Conducting all activities in a manner that promotes the Health and Safety of yourself and all colleagues.
- Enforcing safety protocols and ensure drivers adhere to all traffic laws and regulations.
- Conducting regular inspections of vehicles to ensure they are in good working condition and compliant with safety standards.
- Managing site compliance, completing vehicle checks, safety checks and ensure all vehicles are safe.
- Plan and schedule servicing in accordance to the manufacturers specifications.
- Repairs to be carried out in a timely and cost-effective manner.
- Investigating and reporting any accidents or incidents involving company vehicles.
- Ensuring all daily deliveries are completed exceptional OTIF control by ensure accurate loading, unloading, and delivery and collection of all orders.
- Ensuring accurate checking and verification of all stock on all vehicles, reporting issues and being the owner of the depot metrics.
- Ensuring all are driving vehicles in line with all statutory & legislative regulations including licence checks.
- Ensuring all vehicles are kept, safe, clean and tidy and no smoking takes place in the vehicles.
- Lifting, moving, loading, unloading, protecting, wrapping and managing all products and equipment safely.
- Using systems, reports and driving software to ensure compliance to all required driving standards.
- Ensuring safe and appropriate use of equipment including vehicles, phones, computers, WMS.
Company Objectives:
- Ensuring business and individual key performance indicators are met.
- Providing KPI support on data entry on all agreed system sheets.
- Contributing actively to achieving departmental service level and targets.
- Cost control of depot, ensuring allocation and ownership of all consumables and depot spending including fuel consumption.
- Identifying potential risks, problems, or product defects and ensuring they are reported immediately and resolved or highlighted as appropriate.
Customer Service:
- Demonstrating exceptional driving standards and compliance at all times.
- Maintaining a high level of customer satisfaction by addressing customer enquiries and concerns in a professional manner.
- Identifying opportunities for service improvement and implement appropriate measures.
- Ensuring you and your team are well presented, professional, courteous and supportive to our customers at all times.
- Participating actively in continuous process improvement projects, seek ways to develop and maximise customer service levels and improve OTIF delivery and reduce depot costs.
Requirements:
- Proven experience as a MHE operator.
- Proven experience in a similar role, preferably in the transport or logistics industry.
- Strong knowledge of transport regulations and safety standards.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Excellent communications skills, both verbal and written.
- Excellent computer skills and familiarity with transportation management systems.
- Valid driver's license with a clean driving record.
Benefits:
- Subsidised Gym Membership.
- 22 Days Holiday per annum plus bank holidays.
- Length of Service - 1 extra day every 3 years.
- Cycle2Work Scheme.
- Employee Assistance Programme, Access to Wellbeing Advice & Counselling.
- Employee Referral Bonus.
- Salary £36,000- £42,000.
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