Beverage Floor Operations Manager

4 weeks ago

London, Greater London, United Kingdom The Dorchester Full time

We are committed to excellence in our industry and are known for having the best people in the business. As an Events Beverage Floor Manager at The Dorchester, you will have a unique opportunity to become a leader in your field. You will learn from your colleagues and through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As an Events Beverage Floor Manager at The Dorchester, you will receive:

  • A competitive employee bonus scheme and excellent service charge
  • Complimentary stays including breakfast across the Dorchester Collection Hotels
  • 50% F&B discount at selected bars and restaurants within the Dorchester Collection
  • Vibrant social events that bring employees together, including a summer party and winter ball
  • Amazing benefits, such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme, and competitive private pension scheme
  • Apprenticeship, training, and development opportunities, from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others
  • £1,000 bonus when you recommend a friend
  • Access to immediate wellbeing advice, because We Care about our employees
  • This is a brilliant opportunity to join an exciting events department who are part of a leading hotel brand where the freedom to develop is limitless; we will absolutely support you to grow in this role and to develop your career with The Dorchester Collection.

What you'll do

You will love what you do and take pride in delighting our guests:

  • You will be responsible for the highest standard of beverage service and set-up, including displays, exhibits, bars, and decorations, storage, service, and handling procedures in our banquet area to provide a seamless guest experience during their day. This will include managing, leading, and motivating the Beverage Banquet team, continually improving beverage service and systems, and ensuring the event spaces and environment are consistent with a 5-star establishment in order to meet and exceed guest expectations and maximize business growth.
  • You will work alongside the Banqueting events team in delivering a world-class banqueting operation here at The Dorchester hotel across our various event spaces. Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each and every day. As an Events Beverage Floor Manager, you will have the opportunity to bring these to life and continue to create our legacy.
  • As part of the role, you will need to work with the Director of Bars and our Head of Wines in the creation of the offering, always working to be creative and delivering a beverage service that we can be proud of.
  • To be successful, you will need to be a strong organizer who can adapt to a wide range of fast-paced environments and be able to deliver events efficiently and on budget.

What you'll bring

  • You will bring your unique personality and passion to the role and the team.
  • Confident, positive, and can-do attitude and previous experience in a five-star luxury establishment.
  • Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each day and every day. As an Events Beverage Floor Manager, you will have the opportunity to bring these to life and continue to create our legacy.
  • Communication is what keeps our departments running perfectly. You will have great communication skills with a strong customer service ethic.
  • English is the primary language used in our hotel. You will comfortably communicate in this language.

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