Floor Operations Manager

4 weeks ago

London, Greater London, United Kingdom Maslows Mortimer House Full time

The Role

Maslow's Mortimer House is seeking a highly skilled Floor Manager to oversee the successful execution of events and restaurant guest experience. The ideal candidate will collaborate closely with the General Manager, Head of Events, Head Chef, and other Floor Managers to ensure seamless operations and exceptional service delivery.

Key Responsibilities

Event Management and Coordination:

  • Prepare events spaces for upcoming operations and plan logistics for a challenging property.
  • Actively upsell food & beverages and demonstrate attention to detail and initiative.
  • Monitor departmental service and teamwork, making improvement recommendations.
  • Ensure all guest feedback is dealt with in a timely and appropriate manner to promote and grow the good reputation.
  • Ensure compliance with Health & Safety and Food Safety standards, as well as Licensing Laws.
  • Ensure the smooth and well-coordinated delivery of high-profile, bespoke events.
  • Maintain high confidentiality regarding guest privacy.
  • Take ownership of events spaces, manage facilities, and ensure venue maintenance.

Food and Beverage Coordination:

  • Collaborate closely with the F&B team for events.
  • Complete Floor Manager shifts in the restaurant as business needs.
  • Maintain cleanliness and proper functionality of food and beverage areas and related equipment.

Staff Management and Operations:

  • Manage equipment inventory and place orders for replacements/additions as needed.
  • Maintain a pool of talented staff through agencies.
  • Maximise employee productivity and satisfaction through effective communication and motivation.
  • Foster good working relationships with all departments and perform other duties as assigned.

Requirements:

  • Proven experience in event operations or a similar managerial role within the hospitality industry.
  • Strong understanding and adherence to Health & Safety, Food Safety, and Licensing Laws.
  • Exceptional organisational and leadership skills.
  • Ability to thrive in a fast-paced, high-pressure environment.
  • Excellent communication and interpersonal abilities.
  • Flexibility to work evenings, weekends, and holidays as needed.

In return, we offer:

  • £450 Gross Refer-a-friend scheme (unlimited referrals)
  • 50% discount on F&B onsite
  • Reward and discounts platform
  • SmartTech and CycleToWork schemes
  • Access to delicious on shift meals

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