Desktop Support Specialist

3 days ago


London, Greater London, United Kingdom Bandwidth Recruitment Full time
Job Summary

We are seeking a motivated and detail-oriented Desktop Support team member to join our dynamic team at Bandwidth Recruitment. As a key member of our IT department, you will be responsible for providing top-notch technical support to our internal customers.

The successful candidate will have a strong passion for technology, excellent communication skills, and a commitment to helping others. If you're a self-starter with a keen interest in troubleshooting complex technical issues, we want to hear from you

Salary: $60,000 - $80,000 per annum

Responsibilities
  • Provide timely and effective solutions to internal customers' technical problems
  • Set up, maintain, and troubleshoot desktop, notebook (PC, Mac, Linux) and peripherals
  • Install and configure software on Linux, Mac, Windows
  • Set up, configure printers, scanners and other peripherals
  • Document issue resolution using the help desk ticketing system
  • Maintain and track inventory of all hardware and software resources and parts
  • Work with outside vendors as needed
  • Execute other duties as assigned
Requirements
  • Bachelor's degree in Computer Science or related field
  • Basic understanding of Windows, macOS, and Linux operating systems
  • Familiarity with common software applications (e.g., Microsoft Office Suite, web browsers, etc.)
  • Strong customer service skills
  • Willingness to work as part of a team and support colleagues
What We Offer
  • A competitive salary range of $60,000 - $80,000 per annum
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Ongoing training and professional development opportunities
  • A collaborative and dynamic work environment


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