Desktop Support Specialist
3 days ago
We are seeking a motivated and detail-oriented Desktop Support team member to join our dynamic team at Bandwidth Recruitment. As a key member of our IT department, you will be responsible for providing top-notch technical support to our internal customers.
The successful candidate will have a strong passion for technology, excellent communication skills, and a commitment to helping others. If you're a self-starter with a keen interest in troubleshooting complex technical issues, we want to hear from you
Salary: $60,000 - $80,000 per annum
Responsibilities- Provide timely and effective solutions to internal customers' technical problems
- Set up, maintain, and troubleshoot desktop, notebook (PC, Mac, Linux) and peripherals
- Install and configure software on Linux, Mac, Windows
- Set up, configure printers, scanners and other peripherals
- Document issue resolution using the help desk ticketing system
- Maintain and track inventory of all hardware and software resources and parts
- Work with outside vendors as needed
- Execute other duties as assigned
- Bachelor's degree in Computer Science or related field
- Basic understanding of Windows, macOS, and Linux operating systems
- Familiarity with common software applications (e.g., Microsoft Office Suite, web browsers, etc.)
- Strong customer service skills
- Willingness to work as part of a team and support colleagues
- A competitive salary range of $60,000 - $80,000 per annum
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Ongoing training and professional development opportunities
- A collaborative and dynamic work environment
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