Director of Solutions and Success
2 weeks ago
We are seeking an experienced Global Director to lead our Professional Services organization. As a key member of the Solutions and Success team, you will collaborate with global Customer Solutions leadership to shape the future of how we deliver value to our customers.
The ideal candidate will have a strong background in professional services or consulting, with experience in services sales or delivery leadership roles. They will be responsible for building, leading, and developing a world-class team of Professional Services individual contributors and Managers that live Intercom's values.
Responsibilities
- Develop and operationalize the Intercom Professional Services vision, strategy, initiatives, and tactics
- Deliver on global targets and key metrics through operational excellence
- Partner with teams and leaders across GTM such as Sales, Marketing, Solutions Engineering, Customer Success, Partnerships, and Support to create a seamless customer experience
What We Offer
- Competitive salary ($120,000 - $180,000 per year)
- Equity in a fast-growing start-up
- Comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave and paternity leave
Requirements
- 8+ years of experience in professional services or consulting
- 4+ years in services sales or delivery leadership roles managing teams of individual contributors and managers
- Proven track record of success in senior professional services delivery roles
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