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Customer Service Team Leader

2 months ago

Beckenham, Greater London, United Kingdom William Hill PLC Full time
About the Role

As a Team Leader in one of our betting shops, you'll play a vital role in helping us to maintain a welcoming atmosphere for our customers. In return, you'll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways.

Key Responsibilities
  • Lead and Motivate a Team: Inspire and motivate a team of Customer Service Representatives to deliver exceptional customer experiences.
  • Coaching and Development: Provide coaching and development opportunities to help your team members grow and succeed in their roles.
  • Visual Merchandising: Ensure the shop always looks its best, with visually appealing displays and a clean and tidy environment.
  • Customer Service: Build strong relationships with our customers and provide an excellent customer service experience, ensuring their needs are met and exceeded.
  • Champion Safer Gambling: Champion safer gambling practices at all times, ensuring our customers are protected and supported.
  • Shop Operations: Open and close the shop, with support from your team as required, ensuring a smooth and efficient operation.
  • Target Achievement: Work with your team to achieve targets and drive sales growth.
Working Patterns
  • Flexible Hours: Our shops have a variety of opening times between 8am-10pm, Monday to Sunday, with shifts devised on a rota basis.
  • Evening and Weekend Work: Shifts will include evening and weekend working, with a focus on providing excellent customer service during these times.
What You'll Need
  • Age Requirement: You must be at least 18 years old to apply for this role.
  • Supervisory Experience: You'll need supervisory experience and great people skills to succeed in this role.
  • Positive Attitude: A positive, can-do attitude with a professional and dynamic approach to work is essential.
  • Interpersonal Skills: Strong interpersonal and empathy skills are required to engage with customers from all walks of life.
What's in it for You?
  • Compensation: We recognise high performance with incentives and offer a quarterly performance bonus.
  • Training and Development: We'll upskill you with external and on-the-job training throughout your time with us.
  • Holiday Entitlement: You'll be entitled to 28 days holiday, plus an extra paid day off for your birthday.
  • Pension Plan: We'll match your pension contributions to 4%.
  • Perks and Discounts: Enjoy great discounts in high street shops, cinemas, and even holidays when you're part of William Hill.
  • Travel Card: Access to our heavily discounted Zone 1-6 Oyster card for convenient commuting.