Technical Support Specialist

4 weeks ago


Beckenham, Greater London, United Kingdom vertex-it-solutions Full time
Job Title: Technical Support Specialist

Vertex IT Solutions is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our customers, ensuring that their IT systems are running smoothly and efficiently.

Key Responsibilities:
  • Provide technical support and assistance to customers via phone, email, and remote desktop
  • Troubleshoot and resolve technical issues with Cloud-based and on-premise systems
  • Configure and build laptops, desktops, and mobile devices to required specifications
  • Develop and maintain knowledge of Cloud-based and on-premise IT systems, including Azure, Office 365, and Windows Active Directory
  • Collaborate with internal teams to resolve technical issues and improve IT services
Requirements:
  • 2-3 years of experience in a technical support role, preferably in a Cloud-based environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of Cloud-based and on-premise IT systems, including Azure, Office 365, and Windows Active Directory
  • Basic understanding of networking, WIFI, and firewalls
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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