IT Support Specialist

1 month ago


Beckenham, Greater London, United Kingdom Julie Rose Recruitment Full time
IT Helpdesk Specialist

We are seeking an experienced IT Helpdesk Specialist to join our team at Julie Rose Recruitment. The successful candidate will provide first-line technical support to our clients, handling a variety of IT issues and service requests efficiently.

Key Responsibilities:
  • Provide technical support to users, troubleshooting and resolving complex technical issues related to key systems.
  • Act as a technical expert and trainer to all users, ensuring they have the necessary skills to use our systems effectively.
  • Liaise closely with senior IT support to resolve more complex issues, ensuring timely and effective resolution.
  • Maintain accurate records for all support requests.
  • Participate in regular reviews and updates of IT support procedures to enhance service delivery and user satisfaction.
Requirements:
  • Extensive experience in a first-line IT support role, ideally within the legal sector or a similar professional services environment.
  • Relevant IT certifications/degree.
  • Proficiency in using and supporting key systems, including basic knowledge of hardware, connectivity, telephony, and domain-joined systems.
  • Strong troubleshooting skills and the ability to diagnose and resolve complex technical issues efficiently.

This is a fully office-based role, working Monday to Friday 9-5.



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