Technical Fraud Specialist

1 month ago

Beckenham, Greater London, United Kingdom Direct Line Insurance Group plc Full time

Counter Fraud Technical Specialist

London/Bromley

At Direct Line Group, we're a customer-obsessed market powerhouse, combining decades of industry experience with talented people in every field. Our Commercial Counter Fraud Department is seeking two Counter Fraud Investigators to join our team for a 14-month secondment as a Technical Specialist, reporting to our Counter Fraud Team Leader.

This role has a hybrid working style, where you'll work onsite from our Bromley office twice a week and the rest of the time from home. As a Technical Specialist, you'll deliver Counter Fraud benefits by identifying insurance fraud and undertaking investigations to validate or substantiate concerns.

  • You'll demonstrate that all cases follow legislation and risk regulations set internally and by external governing bodies.
  • You'll demonstrate skill in preventing and detecting insurance fraud, with the ability to manage potential outcomes.
  • You'll be the technical referral point for the department, and be aware of the changing legal and regulatory environment and help to identify necessary changes to maximise fraud detection.
  • You'll provide coaching, mentoring, and sign off on key decisions and litigation, whilst providing feedback to the Team Leader with recommendations for handler development.
  • You'll sometimes deputise for the Leadership Team, and be accountable for the team's quality and performance by completing QA reviews, authorising payments and savings and attending leadership meetings.
  • You'll represent DLG at relevant industry forums and steering committees, ensuring excellent internal stakeholder engagement, preparation, participation and communication of content to the business, initiating any necessary actions whilst ensuring Competition Law is adhered to.
  • You'll understand the balance between preventing fraud and treating our customers fairly, removing innocent parties from the process, minimising avoidable complaints.

What you'll need:

  • Counter Fraud background
  • Previous experience in claims handling (Property, Liability and Motor) and/or policy fraud
  • Excellent organisational and time management skills
  • Good communication skills
  • Ability to prioritise and manage workload efficiently

Ways of Working:

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

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