Deputy General Manager

2 weeks ago

London, Greater London, United Kingdom The Soho Hotel Full time
Deputy General Manager Opportunity at The Soho Hotel

We are seeking a highly skilled and experienced Deputy General Manager to join our team at The Soho Hotel in London. As a key member of our leadership team, you will play a vital role in overseeing the hotel's operations, ensuring seamless service delivery, and driving financial performance.

Responsibilities:
  • Oversee daily hotel operations, including events, food and beverage, front office, housekeeping, and kitchen management.
  • Manage profit and loss, revenue management, and cost control to optimize financial performance.
  • Build and maintain strong relationships with guests, ensuring their needs are met and expectations surpassed.
  • Lead and develop a high-performing team, fostering a positive and supportive work environment.
  • Ensure compliance with statutory and legal requirements, including fire, hygiene, health and safety, licensing, and employment law.
  • Attend key meetings, including General Managers, Operations, and Head of Departments meetings, in the absence of the General Manager.
  • Assist with recruitment, training, and development to ensure the team reaches its full potential and delivers exceptional customer service.
Requirements:
  • Previous experience as a Hotel Manager or Deputy General Manager in a high-end operation.
  • Hands-on approach with the ability to assist in daily operations.
  • Ability to thrive under pressure in a busy environment.
  • Excellent customer service skills and strong communication abilities.
  • Genuine passion for the hospitality industry with a drive to advance the hotel's success.
  • Strong leadership and motivational skills to inspire and lead a diverse team.
  • High level of understanding of current hospitality trends and competitor awareness.
What We Offer:
  • Competitive salary and benefits package.
  • Access to Wagestream, our financial wellbeing app.
  • Health cash plan, including contributions towards dental, optical, alternative, and complementary therapies.
  • Discounted cinema tickets, gym membership, travel, retailers, and restaurants.
  • Generous 30% discount off food and drinks at our restaurants and bars.
  • Complimentary meals on shift.
  • Referral bonus scheme for recommending top talent.
  • Flexible scheduling without split shifts.
  • Dry cleaning service for work attire and discounted personal dry cleaning.
  • Enhanced holiday allowance based on length of service.
  • Season ticket loan for convenient commuting.
  • Ongoing training, professional development, and fully funded English lessons.
  • Regular social events, team activities, and fitness sessions.
  • Benefits like cycle to work scheme and annual long service awards.
  • One allocated paid day per year for volunteering work.
  • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.

We are an equal opportunities employer and welcome applications from all qualified candidates. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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