Customer Service Representative

3 weeks ago


Milton Keynes MK HG, United Kingdom Volkswagen Financial Services (UK) Limited Full time
Customer Service Representative Opportunity

Based in Milton Keynes, our company is seeking a highly skilled Customer Service Representative to join our dynamic team. As a Collections & Recoveries Advisor, you will play a crucial role in providing exceptional customer service, resolving complex issues, and negotiating with third parties.

We are committed to offering comprehensive on-the-job training and excellent career opportunities for those who wish to fast-track their careers. Our ideal candidate will possess strong communication skills, be able to work under pressure, and have a genuine desire to help and support people.

About the Job:

  • Resolve customer issues promptly and efficiently, using personal judgment to negotiate with debt management and recoveries firms.
  • Update multiple systems and programmes to ensure accurate records and timely responses.
  • Collaborate with colleagues to achieve shared goals and meet quality targets.
  • Demonstrate a commitment to excellence by adhering to Financial Conduct Authority guidelines at all times.

What We Offer:

  • Competitive salary from £24,327 (FTE), plus a range of benefits, including 27 days' holiday, bank holidays, and a company car scheme.
  • Opportunities for professional growth and development, as well as a chance to work in a hybrid environment.
  • A supportive team culture that prioritizes employee well-being and success.

Why Choose Us?

Volkswagen Financial Services UK Ltd is dedicated to delivering exceptional customer experiences. We strive to be an inclusive employer, welcoming applicants from diverse backgrounds. If you're passionate about providing top-notch customer service, we encourage you to apply.



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