Customer Service Representative

4 days ago


Milton Keynes, United Kingdom Apex Resource Management Ltd Full time

**Customer Service Representative
Location**:Milton Keynes
**Hours**: 37.5 hours per week.
Day shift
**Permanent**

A well-established International Engineering brand are seeking an **Internal Sales Representative**on a **permanent** basis, to join their team in **Milton Keynes** paying a salary of **£23,000 - £28,000** per annum (dependent on experience) plus benefits.

The role of the **Customer Service Representative** is to support in the day to day activities within the Customer Experience Department to ensure tasks are completed in a timely and effective manner. Assisting the business, to ensure customersatisfaction, delivery performance, and achievement of customer KPI’s.

**Customer Service Representative Responsibilities**:

- Manage and coordinate activities surrounding the customer calls
- Manage, maintain and report out On Time In Full (OTIF) related KPI’s
- Support action plans relating to OTIF improvements
- Support all related customer queries day to day
- Coordinate with internal planning and Sales Company to serve the customer needs or queries
- Perform related administration relating to the operating system/customer portal as required

**The Ideal Internal Sales Representative**:

- Relevant experience in a similar role, preferably in a Manufacturing or production environment.
- Excellent interpersonal skills at all levels
- Customer focus, both internal and external customers
- Second language (preferably French or Czech) would be an advantage
- Database management skills, including accuracy and attention to detail
- The ability to work with competing priorities under pressure
- Excellent IT skills - experience with Work, Excel and Outlook is essential
- Reliable, with a willingness to solve problems
- Ability to work on own initiative and proactively take on tasks
- Effective planning and organisation skills, with great attention to detail
- Knowledge of export military documents would be an advantage.

**Hours**: 37.5 hours per week.

**Salary**:£26,000 -£30,000 per annum -Depending on experience



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