IT Service Management and Improvement Specialist
2 weeks ago
Project People is seeking a Senior Data Analytics Lead to join our team. As a Senior Data Analytics Lead, you will be responsible for leading a team of Operations/Analytical professionals and providing service insights to ensure minimum service quality measures are met.
This is an excellent opportunity to work with a leading organization in the IT industry and contribute to operational and strategic plans using data and insight. If you have a strong background in data analysis and are able to communicate complex information effectively, we would love to hear from you.
Key Responsibilities:
- Leading a team of Operations/Analytical professionals to provide service insights and ensure minimum service quality measures are met.
- Driving improvements to the operational environment by analyzing contracted service levels with partners.
- Establishing performance goals related to the delivery of services across all channels (IT service desk, call center, self-service, retail) and communicating them to stakeholders.
- Managing risks associated with maintaining the service and providing recommendations for improving the service across the enterprise.
- Ensuring the effectiveness and performance of data operations.
Requirements:
- Previous experience working within IT for a telecoms company, particularly with IT systems such as BSS/OSS, to deliver actionable insights.
- Experience managing a team to drive operational performance.
- Conducting statistical data analysis and presenting findings to technical and non-technical audiences.
- Creating comprehensive reports that evaluate end-to-end service performance and identify opportunities for improvement.
- Strong reporting skills with the ability to explain complex data to leadership and non-technical stakeholders.
- Experience with reporting tools and scripting languages such as Helix, Splunk, and Dynatrac.
Estimated Salary: £60,000 - £80,000 per annum, depending on experience.
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