End User Computing Specialist
3 weeks ago
Job Summary
We are seeking a skilled End User Computing Specialist to join our team at ghd. The successful candidate will be responsible for providing timely and effective technical support to end-users for hardware, software, and peripheral issues.
Key Responsibilities
- Provide technical support and troubleshooting for desktops, laptops, mobile devices, and related software.
- Assist in the setup, configuration, and deployment of end-user devices.
- Work closely with stakeholders to gather information and coordinate priorities.
- Provide training and support to end-users on the use of hardware and software.
- Ensure all devices are up to date with the latest security patches and software updates.
- Document processes, procedures, and troubleshooting steps for end-user support.
- Stay up to date with the latest industry trends and technologies related to end-user computing.
Requirements
- Minimum 5 years+ experience in a technical support role.
- Experience with Microsoft InTune and other MDM tools.
- Strong knowledge of Windows and macOS, IOS operating systems.
- Knowledge and experience of Microsoft 365.
- Knowledge and experience of Microsoft Active Directory and Entra ID.
- Experience working with Microsoft security tools.
- Familiarity with common enterprise software applications.
- Security Best Practices / Secure by Design.
- Powershell, scripting, and automation would be an advantage.
- Remote Desktop Support Tools.
- Experience with ServiceNow or other ITSM tools.
- ITIL knowledge or certification would be an advantage.
- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar are a plus.
Essential Skills
- Self-motivated, confident, and driven individual.
- Excellent troubleshooting and problem-solving skills.
- Strong interpersonal and communication skills.
- Highly organized multi-tasker.
- Ability to manage own time and show initiative.
- Ability to work under pressure within deadlines.
- Ability to understand priorities and respond accordingly.
- Willingness to learn and develop.
- Passionate about the ghd brand.
Company Values
We at ghd are proudly committed to our Company Values and aim to attract and retain employees who live our Values.
- Collaborative – We work together to create the extraordinary.
- Creative – We foster creativity & excellence to create value for our brands and business.
- Courageous – We are agile, entrepreneurial & we own our future.
- Connected – We stay connected and ensure we are always consumer first.
- Committed – We are responsible for our impact on other & the planet.
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