End User Computing Specialist

3 weeks ago


Leeds, Leeds, United Kingdom ghd Full time

Job Summary

We are seeking a skilled End User Computing Specialist to join our team at ghd. The successful candidate will be responsible for providing timely and effective technical support to end-users for hardware, software, and peripheral issues.

Key Responsibilities

  • Provide technical support and troubleshooting for desktops, laptops, mobile devices, and related software.
  • Assist in the setup, configuration, and deployment of end-user devices.
  • Work closely with stakeholders to gather information and coordinate priorities.
  • Provide training and support to end-users on the use of hardware and software.
  • Ensure all devices are up to date with the latest security patches and software updates.
  • Document processes, procedures, and troubleshooting steps for end-user support.
  • Stay up to date with the latest industry trends and technologies related to end-user computing.

Requirements

  • Minimum 5 years+ experience in a technical support role.
  • Experience with Microsoft InTune and other MDM tools.
  • Strong knowledge of Windows and macOS, IOS operating systems.
  • Knowledge and experience of Microsoft 365.
  • Knowledge and experience of Microsoft Active Directory and Entra ID.
  • Experience working with Microsoft security tools.
  • Familiarity with common enterprise software applications.
  • Security Best Practices / Secure by Design.
  • Powershell, scripting, and automation would be an advantage.
  • Remote Desktop Support Tools.
  • Experience with ServiceNow or other ITSM tools.
  • ITIL knowledge or certification would be an advantage.
  • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar are a plus.

Essential Skills

  • Self-motivated, confident, and driven individual.
  • Excellent troubleshooting and problem-solving skills.
  • Strong interpersonal and communication skills.
  • Highly organized multi-tasker.
  • Ability to manage own time and show initiative.
  • Ability to work under pressure within deadlines.
  • Ability to understand priorities and respond accordingly.
  • Willingness to learn and develop.
  • Passionate about the ghd brand.

Company Values

We at ghd are proudly committed to our Company Values and aim to attract and retain employees who live our Values.

  • Collaborative – We work together to create the extraordinary.
  • Creative – We foster creativity & excellence to create value for our brands and business.
  • Courageous – We are agile, entrepreneurial & we own our future.
  • Connected – We stay connected and ensure we are always consumer first.
  • Committed – We are responsible for our impact on other & the planet.


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