IT Support Specialist
2 weeks ago
Job Summary:
We are seeking an experienced IT Support Specialist to join our team at Mpac Group. The successful candidate will be responsible for providing technical support to our end-users, installing and configuring hardware and software, and ensuring network integrity.
Key Responsibilities:
* Provide technical support to end-users via phone, email, or in-person
* Install and configure hardware and software
* Troubleshoot and resolve technical issues
* Ensure network integrity and security
Requirements:
* Proven experience in IT support
* Strong technical knowledge of hardware and software
* Excellent communication and interpersonal skills
What We Offer:
* Competitive salary and benefits package
* Opportunity to work with a leading company in the industry
* Collaborative and dynamic work environment
How to Apply:
If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
Equal Opportunities Employer:
Mpac Group is an equal opportunities employer and welcomes applications from all qualified candidates.
Contact Information:
For more information about this role, please contact [insert contact information].
Job Type:
Full-time
Experience:
2+ years of experience in IT support
Education:
Bachelor's degree in Computer Science or related field
Language:
English
Work Location:
[insert location]
Work Hours:
[insert hours]
Salary:
[insert salary]
Benefits:
[insert benefits]
Job Description:
The IT Support Specialist will be responsible for providing technical support to end-users, installing and configuring hardware and software, and ensuring network integrity. The successful candidate will have a strong technical knowledge of hardware and software, excellent communication and interpersonal skills, and proven experience in IT support.
Key Performance Indicators:
* First call resolution rate
* Customer satisfaction
* Technical knowledge and skills
Reporting Line:
The IT Support Specialist will report to the IT Administrator.
Working Relationships:
The IT Support Specialist will work closely with the IT team, end-users, and other stakeholders to ensure the smooth operation of the IT systems.
Skills and Qualifications:
* IT Service Applications – MS Exchange, SharePoint, Active Directory, Wi-Fi, VLAN & Microsoft Azure
* Business Applications – MS Office apps, Fresh works, PowerShell
* Mobile Device and Telephone Technologies – Android, IOS, Avaya IP Office
* Operating Systems – Windows 10/11, server 2012+
* IT Hardware – HP Client PCs, Servers and Storage & Polycom devices
Desirable Skills:
* Ability to manage their own time and workload
* Ability to manage cabling and switch infrastructure
Relationship and Reporting Line:
Reports to IT Administrator
Working Relationships:
Working Relationships with: All end-users, PC Suppliers, Hardware Suppliers, Consumable Suppliers, Software Suppliers, Customers
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