IT Support Specialist

2 weeks ago


Leeds, Leeds, United Kingdom Mpac Group Full time
Job Title: IT Support Specialist

Job Summary:

We are seeking an experienced IT Support Specialist to join our team at Mpac Group. The successful candidate will be responsible for providing technical support to our end-users, installing and configuring hardware and software, and ensuring network integrity.

Key Responsibilities:

* Provide technical support to end-users via phone, email, or in-person
* Install and configure hardware and software
* Troubleshoot and resolve technical issues
* Ensure network integrity and security

Requirements:

* Proven experience in IT support
* Strong technical knowledge of hardware and software
* Excellent communication and interpersonal skills

What We Offer:

* Competitive salary and benefits package
* Opportunity to work with a leading company in the industry
* Collaborative and dynamic work environment

How to Apply:

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

Equal Opportunities Employer:

Mpac Group is an equal opportunities employer and welcomes applications from all qualified candidates.

Contact Information:

For more information about this role, please contact [insert contact information].

Job Type:

Full-time

Experience:

2+ years of experience in IT support

Education:

Bachelor's degree in Computer Science or related field

Language:

English

Work Location:

[insert location]

Work Hours:

[insert hours]

Salary:

[insert salary]

Benefits:

[insert benefits]

Job Description:

The IT Support Specialist will be responsible for providing technical support to end-users, installing and configuring hardware and software, and ensuring network integrity. The successful candidate will have a strong technical knowledge of hardware and software, excellent communication and interpersonal skills, and proven experience in IT support.

Key Performance Indicators:

* First call resolution rate
* Customer satisfaction
* Technical knowledge and skills

Reporting Line:

The IT Support Specialist will report to the IT Administrator.

Working Relationships:

The IT Support Specialist will work closely with the IT team, end-users, and other stakeholders to ensure the smooth operation of the IT systems.

Skills and Qualifications:

* IT Service Applications – MS Exchange, SharePoint, Active Directory, Wi-Fi, VLAN & Microsoft Azure
* Business Applications – MS Office apps, Fresh works, PowerShell
* Mobile Device and Telephone Technologies – Android, IOS, Avaya IP Office
* Operating Systems – Windows 10/11, server 2012+
* IT Hardware – HP Client PCs, Servers and Storage & Polycom devices

Desirable Skills:

* Ability to manage their own time and workload
* Ability to manage cabling and switch infrastructure

Relationship and Reporting Line:

Reports to IT Administrator

Working Relationships:

Working Relationships with: All end-users, PC Suppliers, Hardware Suppliers, Consumable Suppliers, Software Suppliers, Customers

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