ASB Service Delivery Lead

2 days ago


East Sheen, Greater London, United Kingdom Blue Octopus Recruitment Ltd Full time

Job Description:

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We are seeking a highly experienced CCTV Monitoring Team Leader to join our team and lead the delivery of an exceptional Anti-Social Behaviour Service. As a key member of our team, you will be responsible for managing a team of ASB Officers, supervising and supporting them in handling ASB cases, and monitoring and managing team performance to achieve KPIs and customer service standards.

Company Overview:

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We are a leading provider of affordable homes dedicated to helping people access safe and high-quality housing. With a strong focus on community impact, we work to create sustainable, thriving neighbourhoods while supporting our customers to build better futures.

Salary: £40,000 - £50,000 per annum

Job Requirements:

  • Manage the team to deliver an exceptional ASB Service
  • Supervise and support ASB Officers in handling ASB cases, providing coaching and guidance on complex matters
  • Monitor and manage team performance to achieve KPIs and customer service standards
  • Build and maintain partnerships with internal teams and external stakeholders, including local authorities, police, and community organisations
  • Oversee the effective use of specialist equipment such as mobile CCTV and noise monitors

Benefits:

  • A fantastic pension scheme
  • Life assurance
  • Great holidays
  • An award-winning flexible benefits package


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