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Front Office Manager

2 months ago

St Helens, St. Helens, United Kingdom Klarent Hospitality Full time
Front Office Manager Opportunity

Klarent Hospitality is seeking a seasoned Front Office Manager to oversee the entire Front Office operation at our 4-star Mercure Haydock Park Hotel. As a key member of our team, you will be responsible for maintaining high standards, evaluating guest satisfaction, and promoting hotel services and facilities.

Key Responsibilities:
  • Oversee the Front Office team to ensure seamless guest experiences
  • Evaluate and monitor guest satisfaction trends to drive continuous improvement
  • Maximize room occupancy and revenue through effective sales techniques
  • Manage staff performance, training, and development to meet business demands
  • Recruit, train, and develop the Front Office team to achieve exceptional results
Requirements:
  • Proven experience in Front Office management, preferably in a hotel or leisure setting
  • Excellent leadership, interpersonal, and communication skills
  • Ability to work morning, afternoon, evening, and weekends
  • High level of commercial awareness and sales capabilities
  • Familiarity with Property Management Systems, such as On Q
About Klarent Hospitality:

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We pride ourselves on nurturing talent, driving superior performance, and growth. Our employees enjoy excellent opportunities to grow and develop within our Group Brand Portfolio.